Jeeway's Privacy Policy — Your information is completely safe

1Overview & Introduction

Jeeway is a trusted online gaming and betting platform in Bangladesh, relied upon by millions of users. Protecting your personal privacy is our highest priority. This Privacy Policy explains in detail what information Jeeway collects, how it is used, and the steps we take to keep your data secure.

We believe that playing in a secure and transparent environment makes the experience more enjoyable. Jeeway's Privacy Policy is not just a legal formality — it reflects our genuine commitment to our members. Whether you are registering, playing, or reaching out to us, protecting your privacy at every step is our goal.

This policy applies to both the jeeway.onl website and the Jeeway mobile application. Jeeway is not responsible for third-party websites or services — the respective party's own policy will apply in those cases.

2What information we collect

Jeeway may collect the following types of information for various purposes:

We only collect the information that is genuinely necessary to provide our services. Collecting unnecessary or excessive personal data is against Jeeway's policy.

3How we use your information

Jeeway uses the information collected for the following purposes:

• To create, manage, and complete verification (KYC) for your account.
• To securely process deposits, withdrawals, and financial transactions.
• To personalize your gaming experience and send you relevant bonus offers.
• To detect and prevent fraud, money laundering, and suspicious activity.
• To improve customer service and resolve issues more efficiently.
• To monitor user behavior as part of our responsible gaming program.
• To meet the requirements of applicable laws and regulatory authorities.
• To analyze technical improvements and performance across the platform.

4When and With Whom We Share Information

Jeeway does not share your personal information with third parties — except in the following limited and specific circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive limited data to process transactions.
• Legal obligation: Jeeway is legally required to provide information when ordered by a court or requested as part of a government investigation.
• Security Partners: Limited data may be shared with trusted technology partners for fraud detection and cybersecurity purposes.
• Game Providers: Session data required to run third-party games is shared with the relevant game provider.

In all of the above cases, only the minimum necessary information is shared. All partners are contractually bound to meet our confidentiality standards.

5Data Security Measures

Jeeway uses industry-leading technology to protect your data. Our security infrastructure is continuously monitored and kept up to date.

• All communications are encrypted using TLS 1.3 protocol.
• AES-256 encryption is applied at the database level.
• Two-Factor Authentication (2FA) is available to all members.
• Automatic alerts are sent for unusual logins or transactions.
• Regular third-party security audits are conducted.
• Employee access to data is governed by role-based access control and the principle of least privilege.

6Cookie Policy

Jeeway uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

7Your Privacy Rights

Every Jeeway member has the following rights over their own data:

To exercise any of the above rights, please contact our support team. We typically respond to requests within 30 business days.

8Minor Protection

Jeeway is strictly prohibited for anyone under the age of 18. We do not and will not collect any information from minors.

• Date of birth is verified at the time of registration.
• In cases of doubt, a national ID card or birth registration certificate may be requested for age verification.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• Parents or guardians with concerns are welcome to contact us.

9Data Retention Period

Jeeway does not store your data beyond what is necessary. However, certain information must be retained for a defined period to meet legal and regulatory requirements.

• Account information: For the duration of active account use and up to 5 years after closure.
• Transaction Records: Minimum 7 years (as required by law).
• Gaming Logs: Up to 3 years.
• Support conversations: Up to 2 years.
• Analytics Data: Indefinitely in anonymized form.

Once the retention period expires, data is securely deleted or anonymized. You may also request early deletion at any time — however, certain data may need to be retained due to legal obligations.

10Changes to the Privacy Policy

Jeeway reserves the right to update or amend this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Via pop-up or banner notification upon accessing the platform.
• Via SMS or message sent to the registered mobile number or email address.
• By updating the "Last Updated" date at the top of this page.

Continued use of Jeeway after any changes have been made will be considered acceptance of the updated Privacy Policy. Please visit this page regularly to stay informed.

11Contact & Complaints

Our dedicated privacy team is always available for any questions, requests, or concerns related to your privacy. We are able to respond in English.